Product: Morgan Stanley Account Clear all filters (0 of 33 reviews match)
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I recently sold some company issued stock, and while the activity log clearly showed the settlement and electronic funds transfer dates as different, the transfer did not take place on the posted date. Colton from customer service told me that the settlement date is...
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1.2
Product
Morgan Stanley Account
#1260682
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We have been trying to liquidate my mother's account through probate. MS has jerked us around for 14 months now. All legal documents that they need, have been lost or ignored by them 3x's now. A paltry amount of $1k is all we are trying to receive so we can close the...
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Anonymous
Anonymous

I too cannot liquidate my deceased mother's account. Different excuses with each call. Promised call backs that never are received. All required paper work has been received b...

Anonymous
Anonymous

Agree, my family is getting the run around too!

1.1
Product
Morgan Stanley Account
#1253592
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I don't have a lot of business with Morgan Stanley. I just have one account with a few stocks. All I wanted to do was cash out the stocks and have the funds deposited in my Canadian bank account. The sale was easy enough to do online, but the disbursement was...
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1.0
Product
Morgan Stanley Account
I liked
  • Being effed with out a kiss
  • Very frustrating
I didn't like
  • Disconnected systems
  • Lack of customer service
  • Confusing web interface
#1200580
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For the past 6 months I have been trying to close my account.Calling multiple times a week, On hold for long periods of time, Being told I would receive a call back, which may or may not happen. and the best part is, i have been told the 4th time today that we are all...
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Product
Morgan Stanley Account
#1180895
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I was a customer of MSSB for over 15 years.I loved my broker, who was very customer focused and was terminated because he did not fit the culture of MSSB which is all about making the firm money. I choose to transfer my accounts to a new firm . I was charged the...
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1.6
Product
Morgan Stanley Account
#1171325
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Parents were with MS and predecessors for probably 50 years.Always liked the representatives they had. The last parent died and MS won't give the children the money from a partnership account they hold. 4 other companies in the partnership gave it for the asking....
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5.0
Product
Morgan Stanley Account
I liked
  • Parents were with them for some 50 years and very satisfied
I didn't like
  • Delays and excuses while paying fees and attorney
  • Will not give money back after parents died
  • Other companies with accounts in the partnership did easily
#1114692
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They say they have NO RECORD of me, because the account has been inactive, yet they managed to mail me a letter at my mailing address! They know I have an account , but I can't access it until I pay the hostage fee and open another account! I call this extortion, NOT...
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1.0
Product
Morgan Stanley Account
#1087435
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Have now tried 4 times to fill out paperwork to close an account, each time it gets rejected several days later, sometimes they tell you, sometimes not.Looks like it is just a scam. Do not invest with these ***. Also they run their customer service out of a third word...
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Anonymous
HSIM

Totally agree that Morgan Stanley is *****! Recommend no one should do business with this cheating company.

1.0
Product
Morgan Stanley Account
#1065148
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This company has mismanaged, does not honor their words, nor acts in good faith or use prudent business practice.They actually tell stories and get involved in conflicts of interests to the point of over the top. They will try to intimidate yet nothing more than little...
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Anonymous
Anonymous

I'm am shocked trying to put my money in another account fraud Dept closed sorry can't help till Tuesday,,,,,, Really so you can't transfer to me from me because it may be fra...

Product
Morgan Stanley Account
#1023915
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I called atleast 5 times to close my stock and waiting for more than 3 months to send the check to my home address.Each time i call the customer service they said that they need to change my address and then promised me that a check will be mailed overnight. Two months...
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Anonymous
M.w.maKelly ou812

That has got to be one of the worst customer service people in the world can't believe Morgan Stanley would even have her employed Ashley Atkinson terrible terrible rude self-...

Product
Morgan Stanley Account
I didn't like
  • Poor quality service
  • Lack of customer service
#1015827
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