Product: Morgan Stanley Customer Care Clear all filters (0 of 6 reviews match)
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Last year I redeemed my Citibank plan from Morgan Stanley and despite many calls and faxs. My issue have never been solved and no one follow thru in Morgan Stanley. I can't believe it with such a reputable company cannot get things right for your client. Due to I am...
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1.0
Product
Morgan Stanley Customer Care
I didn't like
  • Poor follow up service from the customer service
#1207758
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I received a letter from them in early December that from the outside envelope could easily have passed as junk mail.The letter was their standard Escheatment letter telling me that my account was unclaimed property that they were going to turn over to the state if I...
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Morgan Stanley Customer Care
#1198452
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This reviews arrives on the Broker House Morgan Stanley. After being with Morgan Standly for over 50 years, they sent a Fedex indicating termination of all our accounts in a 14 day period. When we called to find out the reason, the Vice President of their branch,...
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2.0
Product
Morgan Stanley Customer Care
I liked
  • Being effed with out a kiss
I didn't like
  • Customer service
#1102414
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They lost my retirement and also one of my daughters college funds.Their service is terrible. They misreport how much I have and can never give me answers. Whenever I called them they gave me a run around. I could not even find an office (brick and mortar) to visit....
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Anonymous
Miss Pleasant 1549

Morgan Stanley are a bunch of thieves. I was advised to buy stock in a company that immediately tanked, and the “advisor’s” response was to sell it and buy it back in a month ...

1.1
Product
Morgan Stanley Customer Care
I didn't like
  • Unethical behavior
  • Poor quality service
#1101435
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I have been trying to get my last name changed to my married name for 3 months as well as transfer some stock.I have faxed in and emailed all of documents to them at least 4 times (because they keep saying that they lost them or didn't receive them, even though I have...
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1.0
Product
Morgan Stanley Customer Care
#1044555
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Never heard a word from Morgan Stanley prior to the sale nor after the sale regarding the proceeds. I called customer service and had a hard time getting any explanation about what happened or why there was a lack of communication. When I questioned the amount of the...
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Anonymous
Runner88

The w9 is something that when you create your online account requires you to either certify now or do later you obviously don't read plan documents. Also any corporate actions...

1.0
Product
Morgan Stanley Customer Care
I liked
  • Very frustrating
I didn't like
  • Lack of customer service
  • Lack of communication
#1007583
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